No, we take walk-in estimates Monday - Friday 8:00 a.m. until 4:30 p.m.

On average, your estimate will take about 20 minutes.  

Estimates are completely free!  Estimates are a visual inspection only; they do not include mechanical diagnosis or disassembly.

Sometimes, especially on very minor repair work.  The vast majority of the time, however, we will find more damage when we disassemble your vehicle, we may also miss items on our initial estimate.  Part prices are also constantly changing.  

An estimate is in no way a guaranteed price for repairs unless explicitly stated otherwise in writing.  

Three estimates are a thing of the past, though many insurance agents still tell their customers that.  The truth is that you only need one estimate, and only from the shop you plan to repair the vehicle.  

We can send all the documentation to the insurance company and handle the entire approval process for you.  The only thing we might need from you, if we don’t already have the info from a referral, is a claim number and adjuster contact information.  

Most of the time we can schedule you off of an insurance companies estimate.  We will negotiate any changes to the pricing and payment for anything they missed on your behalf.  In some cases, we may want to take another look at your vehicle in advance.  Stop in with your vehicle and a copy of the estimate (digital or paper is fine) and one of our estimators will take care of you!

The check can simply be endorsed by you and given to us directly.  There is no reason to deposit it in your account first.  

If you do deposit it, that’s okay, but you will be responsible for paying that amount for your repairs. You won’t necessarily get a check, in many cases, an insurance company will opt to pay the shop directly for the entire repair.

You pay your deductible directly to the shop that completes your repairs.  

We accept credit (Visa, Mastercard, Discover, American Express), debit, and cash payments.  We also accept insurance company checks.  We do not accept personal checks.

In most cases, anything that you personally owe is due at the end of repairs, when you come to pick up the vehicle.  There are some rare special situations, such as vehicles with non-returnable parts, for which we may ask for pre-payment.

We do not have any payment plan available at this time.

We negotiate any changes to the price of repairs directly with your insurance company.  This is called a supplement.  We will ask the insurance company to pay us directly for the supplement, in most cases you don’t need to do anything.  

This allows us to release a finished vehicle to you while we are still waiting on payment from your insurance.   In the rare case that an insurance company sends you payment directly for a supplement, you will be responsible for that amount.   

If you are paying out of pocket, we will contact you directly about any price changes. 

That’s a difficult question to answer!  We will give you an estimated timeframe before repairs, but there is no guarantee of a completion date. 

Once we disassemble your vehicle, we will likely find additional damage. That may mean more labor and more parts.  Those parts may be readily available, or there may be a wait. 

In some cases, we may need to put a hold on repairs until your insurance reviews additional damage, this can be a fast or slow process depending on the company and the individual adjuster.  

We will keep you informed of any delays and do everything in our power to get your vehicle back to you as efficiently as possible.  

There are some wait times with fresh paint, we will give you more detailed aftercare instructions when you pick your vehicle up, in your warranty pamphlet. 

Rest assured you will still be able to clean your vehicle, there are simply some stipulations for a limited time.